Better Customer Service

with Superior Call Center


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Better Customer Service with Superior

Call Center / Contact Center Software

 

3CX offers advanced call center features for maximum employee

productivity and enhanced customer service. With CRM integration,

wallboard, reporting, statistics and more, 3CX’s contact center PBX

is integrated into the Pro and Enterprise editions, ensuring your

employees can work more efficiently, track their progress and

provide valuable interactions that your customers will remember.

 

Advanced Contact Center Reporting

 

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.

  Integrated Wallboard for real time monitoring

  Detailed reports of longest wait time and abandoned calls.

  SLA and Callback Statistics.

  Call Back option for customers not willing to wait.




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Queue Strategies and Real Time Statistic

 

3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

  Log agents in and out of queues

  Round Robin

  Hunt by Threes – Random & Prioritized

  Call Back – callers can hang up and keep their position


Advanced Call Center Features Included

 

3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.

  Allows you to listen to a call without the caller or agent knowing

  Train new agents during a live call with the whisper function

  Agents making a mess of a call? Use Barge in to take over




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