3CX offers advanced call center features for maximum employee
productivity and enhanced customer service. With CRM integration,
wallboard, reporting, statistics and more, 3CX’s contact center PBX
is integrated into the Pro and Enterprise editions, ensuring your
employees can work more efficiently, track their progress and
provide valuable interactions that your customers will remember.
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
Integrated Wallboard for real time monitoring
Detailed reports of longest wait time and abandoned calls.
SLA and Callback Statistics.
Call Back option for customers not willing to wait.
3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.
Log agents in and out of queues
Hunt by Threes – Random & Prioritized
Call Back – callers can hang up and keep their position
3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.
Allows you to listen to a call without the caller or agent knowing
Train new agents during a live call with the whisper function
Agents making a mess of a call? Use Barge in to take over